Employee Spotlight: Noriyuki Takahashi
Noriyuki Takahashi, the Asia Customer Success Manager at BELFOR Asia, has a remarkable 15-year journey which highlights the career mobility and growth opportunities available within our company. From coordinating emergency response teams to leading regional business development across Southeast Asia, Noriyuki ‘s story exemplifies how dedication and international ambition can create a meaningful impact across various markets and cultures.
You’ve been with BELFOR for 15 years and transitioned from operations to customer success. What has that journey been like for you?
When I joined BELFOR Japan in 2010, there were only around 10 people in total. For the first five years, my main role was controlling the dispatch of our engineers to fire and water incident sites for inspection to check site conditions, then advising customers on recovery plans. It was hundreds of cases every year. The remaining years until my move to BELFOR Asia, my main role was marketing and business development activities for our service publicity. The number of employees grew to around 80 people. I moved to BELFOR Asia in 2022, and my current mission is business development activities focused on Japanese-affiliated companies in Southeast Asia.
What inspired you to take on a regional role supporting customers, including Japanese insurers and brokers across Asia?
The Managing Director of BELFOR Asia assigned this role to me. I had an overseas-oriented mindset and thought I would like to contribute to business development activities in Asia through my experience from BELFOR Japan’s career. I’ve always been drawn to international opportunities, and I believe that BELFOR Japan’s expertise and experience could make a significant contribution to our growth across Asian markets.
How do you ensure consistent customer success across different markets and cultures?
I think the mindset of being “customer-oriented” is important. I believe BELFOR’s know-how and experience can contribute to each market and culture in Asia. By understanding customers’ requirements, BELFOR can do its best for them to get back to business as soon as possible. Our approach remains consistent across all markets: we prioritise understanding local needs while applying our proven methodologies to deliver the fastest possible recovery solutions.
Can you share a time when your work made a real difference for a client or partner?
BELFOR is “one team.” When BELFOR service contributes to customers’ business by enabling back to business as soon as possible, we receive heartfelt words of gratitude from those customers. These moments of genuine appreciation from clients who have experienced our rapid response and recovery services remind us why our work matters so much. Seeing businesses restore their operations and communities rebuild gives our entire team a deep sense of purpose and fulfilment.
What keeps you motivated to stay and grow with BELFOR all these years?
I think BELFOR service provides a high social contribution. In addition, we might be able to have different roles and careers within the BELFOR organisation if we wish. My current motivation is to stay in one of Southeast Asia’s locations as an expat and contribute to our local branches and customers even more. The opportunity to make a meaningful difference while building a diverse, international career within the same organisation is something truly special that keeps me energised and committed to BELFOR’s mission.
Looking for a career where you can grow across roles, markets, and cultures while making a real difference? Explore opportunities at BELFOR and join a team that values long-term career development and meaningful impact across the globe.
