Frequently Asked Questions (FAQ)

1.After a fire, what happens if the site is not decontaminated immediately?

Within three days, metal surfaces exposed to the air will begin to rust. The high humidity caused by the fire water will cause the decoration to start to break down, and the furniture will become moldy and deformed due to being soaked in water.

2.After encountering a fire, what measures should be taken in the first place to reduce property damage?

Rescue measures include: isolating damaged or polluted areas, relocating key or sensitive properties, conducting preliminary cleaning of the environment and equipment, oiling the metal surfaces of the equipment after cleaning, and controlling the humidity of the site environment.

3.Why do metal products such as electronics, electrical appliances, and machinery rust quickly once they are smoked?

Because the fire smoke contains chloride ions, which chemically react with the moisture in the air to rust the metal surface.

4.Why does humidity in the environment accelerate the damage of metal products?

When the ambient humidity is high, chloride ions are more likely to combine with water molecules to produce a large amount of hydrochloric acid, which in turn accelerates the corrosion of metal surfaces.

5.After a fire breaks out in a building, will the strength be damaged, and how should it be dealt with?

After a fire breaks out in a building, its structural strength may be weakened. It is recommended to be inspected by professional structural technicians to ensure safety, and BELFOR can also be entrusted to assist in handling.

6.What should be paid attention to when doing disaster recovery?

Eliminate on-site water accumulation as soon as possible, reduce ambient humidity, isolate uncontaminated equipment, and avoid cross-contamination. At the same time, eliminate hidden dangers at the fire scene as much as possible to ensure personnel safety.

7.When a disaster occurs, what should be done if the disaster area lacks water and electricity?

You can connect the temporary power supply yourself, or entrust BELFOR to send generators to supply power to the disaster area. The water problem will be solved by temporary power supply.

8.What is the effect of painting directly without removing the smoke from the wall?

If the contaminants are not removed effectively, the paint will not adhere well to the wall, and the smell of fire smoke will linger after the job is complete. After a period of time, the paint will gradually change color and even peel off.

9.How to repair the pollution of various facilities such as electronics, electricity, and machinery?

Electronic, electrical, mechanical and other facilities need to be accurately decontaminated and carefully cleaned to prevent accidental shutdown or short-circuit damage caused by smoke, dust and other substances when the equipment is restarted.

10.How to deal with the garbage generated after the disaster?

You can entrust a professional garbage disposal company to dispose of it, or you can entrust BELFOR to dispose of it together, and pay attention to avoid violating environmental protection regulations.

11.What disasters can BELFOR assist with?

Disasters that BELFOR can assist in dealing with include fires, explosions, typhoon, floods, leaks, earthquakes, bacterial viruses and other equipment and environmental pollution.

12.What does BELFOR's disaster recovery service include?

Disaster recovery services provided by BELFOR include stabilization, decontamination and restoration of equipment, facilities and environments.

13.Does BELFOR provide equipment cleaning and maintenance services?

Yes. At present, BELFOR has signed precision equipment decontamination maintenance contracts with many internationally renowned manufacturers including high-tech/semiconductor industries.

14.How do I seek BELFOR's services?

You can call (02) 2620-1200 or fill out the form on the official website to contact us.

15.How is BELFOR's service fee calculated? Will it be expensive?

Prices are usually based on resource inputs, including manpower, hours, equipment and materials, but each case is unique. Hope that by contacting us, according to the actual situation, to the scene for a reasonable valuation.

16.If I have insurance, will the insurance company pay for disaster services at BELFOR?

According to insurance regulations, the insured has the obligation to prevent the expansion of losses. So generally speaking, the insurance company will pay the cost of stop loss. However, when disaster strikes, you still need to notify your insurance company to confirm a more detailed claim.

17.Disaster recovery is a very specialized job. Does BELFOR offer related courses?

Yes. BELFOR provides courses related to disaster recovery, as well as emergency response services such as REL ALERT contracts and related consulting.

18.What are the relevant courses offered by BELFOR?

Courses offered by BELFOR include Disaster Recovery Planning (DRP) Awareness, Desktop Exercises, DRP Document Reviews, On-Site Field Exercises and Case Studies.