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Data protection

Privacy statement BELFOR

§ 1 Information about the collection of personal data

(1) The following information concerns the collection of personal data while using this website. Personal data are all data that can be personally related to you, e.g. name, address, email addresses, user behaviour.

(2) The controller pursuant to Article 4 (7) EU General Data Protection Regulation (GDPR) is BELFOR Ireland Ltd., Whitney Moore, Wilton Park House, Wilton Place, Dublin 2, D02 P447, Ireland, info@uk.belfor.com (see our legal notice). You can contact our data protection officer at privacy@belfor.com or at our postal address with the addition “Data protection officer”.

(3) When you contact us or report a claim by e-mail, the data you provide (your e-mail address, name and telephone number, if applicable) will be stored by us in order to answer your questions.When storage is no longer necessary, we will delete the applicable data or restrict the processing of it if legal retention requirements apply.

§ 2 Your rights

(1) You have the following rights towards us with regard to your personal data:

  • Right to information,
  • Right to correction or deletion,
  • Right to restriction of processing,
  • Right to refusal of processing,
  • Right to data portability.

(2) You also have the right to lodge a complaint about our processing of your personal data with a data protection authority.

§ 3 Collection of personal data when you visit our website

(1) If you are only using the website for information and do not register or transmit information to us in any other way, we only collect the personal data which your browser transmits to our server. If you wish to view our website, we collect the following data that are technically necessary for us to display our website to you and guarantee its stability and security (the legal basis is Article 6 (1) sentence 1 lit. f GDPR):

  • IP address
  • Date and time of the enquiry
  • Time zone difference from Greenwich Mean Time (GMT)
  • Content of the request (specific page)
  • Access status / HTTP status code
  • Quantity of data transferred in each case
  • The website from which the request comes
  • Browser
  • Operating system and its interface
  • Language and version of the browser software.

§ 4 Other functions and offers on our website

(1) As well as the purely informational use of our website, we offer various services that you may use if they interest you. To do so, you must generally provide further personal data, which we use in order to provide the respective service and to which the above-mentioned principles of data processing apply.

(2) We sometimes use external service providers to process your data. They have been carefully selected and commissioned by us, are bound to our instructions and are regularly monitored.

(3) We can also pass your personal data on to third parties if we offer special offer participation, lotteries, contract conclusions or similar services together with partners. You can find more information about this if you enter your personal data or below in the description of the offer.

(4) If our service providers or partners are located in a country outside the European Economic Area (EEA), we will inform you about the consequences of this in the description of the offer.

§ 5 Newsletter

(1) With your consent, you can subscribe to our newsletter, with which we inform you about our current interesting offers. The goods and services purchased are named in the declaration of consent.

(2) To register for our newsletter, we use the so-called double-opt-in process. This means that after you register, we send an email to the email address you gave asking for confirmation that you wish to receive the newsletter. If you do not confirm your registration within [24 hours], your information is locked and automatically deleted after a month. In addition, we save the IP addresses you used and the times of registration and confirmation. The purpose of the process is to prove your registration and, if necessary, to investigate possible misuse of your personal information.

(3) The only obligatory information for transmission of the newsletter is your email address. [Provision of other, separately marked data is voluntary and is used in order to contact you personally.] After your confirmation, we store your email address for the purpose of sending the newsletter. The legal basis is Article 6 (1) sentence 1 lit. a GDPR.

(4) You can revoke your consent to transmission of the newsletter and unsubscribe to the newsletter at any time. You can revoke it by clicking on the link provided in every newsletter email, by email to [newsletter@belfor.com] or by sending a message to the contact point given in the legal notice.

§ 6 Revocation or withdrawal of consent to the processing of your data

(1) If you have agreed to the processing of your data, you can revoke this at any time. After you have pronounced it to us, the revocation influences the permissibility of processing your personal data.

(2) If we base the processing of your personal information on consideration of interests, you can revoke your consent to processing. This is the case, in particular, if processing is not necessary for fulfilment of a contract with you, which is always outlined by us in the subsequent description of the functions. When exercising the right of revocation, we ask you to cite the reasons why we should not process your personal information as we have previously done. In the case of a justified revocation, we will examine the situation and either stop or adjust the data processing or convey to you our protection-worthy and necessary reasons for continuing the processing.

(3) Of course, you can revoke consent to the processing of your personal data for advertising and data analysis purposes at any time. You can inform us of your advertising revocation at the following contact points:

§ 7 Conditions for the transfer of personal data to third countries

(1) For exceptional cases in which personal data is transferred to countries outside the European Economic Area (EEA), i.e. to third countries, this is done under the conditions of Art. 44 et seq. GDPR.

(2) The European Commission certifies data protection comparable to the EEA standard for some third countries by means of adequacy decisions. However, in other third countries to which personal data may be transferred, there may not be a consistently high level of data protection due to a lack of legal provisions. Where this is the case, we ensure that data protection is sufficiently guaranteed. This is possible via binding corporate rules, standard contractual clauses of the European Commission for the protection of personal data pursuant to Art. 46 (1), (2) lit. c GDPR (the 2021 standard contractual clauses are available at https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX%3A32021D0915&locale-en), certificates or recognised codes of conduct. 

§ 8 Processing of data from your end devices ("cookie policy")

(1) In addition to the aforementioned data, technically necessary and optionally, if you have provided your consent, technically unnecessary cookies are stored on your computer. Cookies are small text files that are stored on your hard drive in relation to the browser you are using and which provide the party setting the cookie (in this case, us) with certain information. They serve to make the internet offer as a whole more user-friendly and effective. When you call up our website and at any time later, you have the choice of whether you generally allow cookies to be set or which individual additional functions you would like to select. You can make changes via our consent manager. 

(2) Mandatory functions that are technically necessary for displaying the website: The technical structure of the website requires us to use technologies, in particular cookies. Without these technologies, our website cannot be displayed (completely correctly) or the support functions might not be enabled. These are basically transient cookies that are deleted after the end of your website visit, at the latest when you close your browser. Please note that if you select "Reject all" in the cookie content manager, technically necessary cookies will still be set when you open the page. You cannot opt out of these cookies if you wish to use our website. The individual cookies can be seen in the consent manager. The legal basis for this processing is Art. 6 (1) p. 1 lit. f GDPR.

(3) Optional cookies when you provide your consent: We only set various cookies after you have provided your consent, which you can select on your first visit to our website via the cookie consent tool. The functions are only activated once you have provided your consent and may serve in particular to enable us to analyse and improve visits to our website, to make it easier for you to use it via different browsers or end devices, to recognise you when you visit it or to serve advertising (possibly also in order to gear advertising to interests, to measure the effectiveness of advertisements or to show interest-oriented advertising). The legal basis for this processing is Art. 6 (1) p. 1 lit. a GDPR. It is possible to withdraw your consent at any time without affecting the permissibility of the processing until the withdrawal.
The functions we use, which you can select and revoke individually via the consent manager, are described below.

§ 9 Web Analytics

Utilisation de Google Analytics

(1) This website uses Google Analytics, a web analytics service provided by Google, Inc ("Google"). Google Analytics uses cookies that enable analysis of your use of the website. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there.  However, if IP anonymisation is activated on this website, your IP address will first be shortened by Google within member states of the European Union or other contracting member states of the European Economic Area. Only in exceptional cases will the complete IP address be transmitted to a Google server in the USA and shortened there. We would like to point out that there is not currently an adequate level of protection for data transfer to the USA. We cannot therefore currently guarantee that this cookie provider can ensure an equivalent level of data protection as we do when processing your data.

(2) The IP address transmitted from your browser within Google Analytics is not connected with other data from Google.

(3) You may refuse the use of cookies by selecting the appropriate settings on the cookie banner or in the cookie settings. However, please note that if you do this, you may not be able to make use of the full functionality of this website.

(4) This website uses Google Analytics with the extension “_anonymizeIp()”. This ensures that IP addresses are further processed in shortened form, which excludes the possibility of personal association. Any personal connection to the data collected about you will therefore be immediately excluded and the personal data will be immediately deleted.

(5) Information about the third-party provider: Google Dublin, Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland, Fax: +353 (1) 436 1001. Terms of use: http://www.google.com/analytics/terms/de.html; and the Data Protection Statement: https://policies.google.com/privacy?hl=de&gl=DE&utm_source=google&utm_medium=email&utm_campaign=Emmett.

(6) This website also uses Google Analytics for a cross-device analysis of visitor flows which is carried out by means of a user ID. You can deactivate the cross-device analysis of your use in your customer account under “My data” – “Personal data”.

§ 10 Social media

Use of social media plug-ins

(1)        We currently use the following media plug-ins: Facebook, LinkedIn and YouTube.  We use the so-called two-click solution for this. This means that when you visit our site, fundamentally no personal data will be initially transmitted to the providers of the plug-ins. You can recognise the provider of the plug-in via the label on the box above its initial letters or the logo. We offer you the possibility of communicating with the provider of the plug-in directly via the button. The plug-in provider only receives the information that you have called up the corresponding page of our online presence if you click on the demarcated field to activate it. The data named under § 3 of this statement are also transmitted. In the case of Facebook, according to the respective providers in Germany, the IP address is anonymised immediately after collection. When the plug-in is activated, your personal data are therefore transmitted to the respective plug-in provider and stored there (in the USA in the case of US providers). 

YouTube videos are embedded on our website and can be accessed from our website. The embedded videos are provided by YouTube, LLC, 901 Cherry Ave, San Bruno, CA 94066, USA (hereinafter "YouTube"). The legal basis for data processing in the course of playing embedded YouTube videos is your consent pursuant to Art. 6 (1) p. 1 lit. a GDPR. We would like to point out that by playing an embedded YouTube video, the cookie called CONSENT is set by YouTube.

(2)        We have no influence on the data captured or the data processing procedures, nor do we know the entire scope of data collection, the purpose of processing or the retention periods. We also have no information about the deletion of the collected data by the plug-in provider.

(3)        The plug-in provider stores the data collected about you as user profiles and uses them for the purposes of advertising, market research and/or the needs-based design of their website. Such an evaluation takes place, in particular (even for users who are not logged in) to provide needs-based advertising and in order to inform other users in the social network about your activities on our website. You have the right to revoke the creation of these user profiles, although you must contact the respective plug-in provider to exercise this right. Via the plug-ins, we offer you the opportunity to interact with social networks and other users so that we can improve our website presence and make it more interesting for you as a user. The legal basis for the use of plug-ins is Article 6 (1) sentence 1 lit. f GDPR.

(4)        Data transmission takes place regardless of whether you have an account with the plug-in provider and are logged on there. If you are logged on to a plug-in provider, your data collected by us are directly associated with the account you have with the plug-in provider. If you click on the activated button and, for example, link the page, the plug-in provider also stores this information in your user account and communicates it publicly to your contacts. We recommend that after using a social network, you regularly log out, but in particular before activating the button, since this enables you to avoid association with your profile by the plug-in provider.

(5)        We would like to point out that there is not currently an adequate level of protection for data transfers to the USA. We cannot therefore currently guarantee that the US providers mentioned here can ensure an equivalent level of data protection as we do when processing your data. 

(6)        You can find more information about the purpose and scope of data collection and processing by the plug-in provider in their data protection statements, which are given below. You can also find further information there on your rights in this regard and the setting options to protect your privacy.

(7)        Addresses of the respective plug-in providers and URLs with their data protection notices:

a)         Facebook Inc., 1601 S California Ave, Palo Alto, California 94304, USA; USA; http://www.facebook.com/policy.php; further information on data collection: http://www.facebook.com/help/186325668085084, http://www.facebook.com/about/privacy/your-info-on-other#applications

b)         Google LLC., 1600 Amphitheater Parkway, Mountainview, California 94043, USA; https://www.google.com/policies/privacy/partners/?hl=de. 

c)         Twitter, Inc., 1355 Market St, Suite 900, San Francisco, California 94103, USA; Twitter, Inc., 1355 Market St, Suite 900, San Francisco, California 94103, USA; https://twitter.com/privacy.

d)         YouTube: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland; https://policies.google.com/privacy?hl=en

§ 11 Application documents

(1) You have the option to register on the BELFOR careers website www.belfor-jobs.com to find out about our current vacancies. 
From there, you have the option of applying to us directly online (via a form).

(2) This careers site is also used for other companies that are part of the BELFOR Group under the responsibility of BELFOR Europe GmbH, Keniastraße 24, 47269 Duisburg, info@belfor.com (see our legal notice). You can contact our data protection officer at privacy@belfor.com or using our postal address with the addition of "the data protection officer".
BELFOR Europe GmbH makes the data available to the responsible BELFOR company, which uses this data independently and exclusively for the purpose of processing your application for the purposes of recruitment, personnel selection, employment and quality assurance as the responsible party in accordance with Art. 4 (7) of the EU General Data Protection Regulation (GDPR). A list of the countries where BELFOR is represented can be found here. There you will also find the respective privacy policy in your language.

If the data is required for legal prosecution after completion of the application process, data processing may be carried out on the basis of the requirements of Art. 6 GDPR, in particular to safeguard legitimate interests pursuant to Art. 6 (1) lit. f) GDPR. Our interest then consists in asserting or defending claims.

(4) The following data may be processed by us during the application process:

  • Master data (title, first name, surname, date of birth, if applicable) 
  • Contact details (address, telephone or mobile number, private e-mail address)
  • Application data (e.g. profile picture as well as other documents such as CV, cover letter, overall application, certificates).

(5) After completion of the application process, your data will be deleted after six months at the latest. If you have consented to be considered for further positions, we will store your personal data for a period of six months after the rejection has been issued. Due to country-specific retention periods, different periods may apply. In the event of a successful application, we will transfer your application documents to your personnel file.

(6) The provision of data is not required by law or contract. You are not obliged to provide the data. However, if the data is not provided, it will not be possible to carry out an application procedure and, if applicable, recruitment.

(7) We use a specialised software provider for the application process. This company acts as a service provider for us and may also receive knowledge of your personal data in connection with the maintenance and care of the systems. We have concluded an order processing contract with this provider, which ensures that the data processing is carried out in a permissible manner.

(8) Your applicant data will be viewed by the HR department after receipt of your application. Further reading rights are granted to departmental officers as required. The further procedure is then coordinated. In principle, only those persons in the company have access to your data who need this for the proper course of our application procedure. 

(9) With your express consent pursuant to Art. 6 (1) lit. a) GDPR, we will check your application for further employment opportunities in our company and, if necessary, also forward your profile to other departments in our company for this purpose. You can withdraw your consent to this at any time.

§  12 Online claim report

(1) On our website, you have the option of reporting claims online using a corresponding form. 
(2) The data required for claim documentation is generally collected and processed in accordance with Art. 6 (1) lit. b GDPR for the fulfilment of a contract. If the processing is not based on a contract, the processing is based on consent pursuant to Art. 6 (1) lit. a GDPR. 

(3) The following data is collected during online claim reporting: 

  • Title
  • First name 
  • Last name 
  • Address
  • Telephone number 
  • E-mail address 
  • Address of the place of damage 
  • Ownership status 
  • Insurance employee status 
  • Insurance claim 
  • Insurance 
  • Time of the damage 
  • Cause of damage 
  • Affected areas

(4) In addition, the following data may be provided voluntarily: 

  • Company 
  • Mobile number 
  • Policy number 
  • Insurance claim number 
  • Floor 
  • Number of rooms affected 
  • Approximate size of the affected areas (in sqm) 
  • Contamination status 
  • Data on the building structure 
  • Need for safety measures 
  • Status from previous documentation 

(5) We will only process the data collected as part of the online claim report for the purpose stated. As a matter of principle, the data will not be passed on. 

(6) Your personal data that we have collected through the online claim report will only be kept for as long as is necessary for the fulfilment of the purpose and/or a legal basis exists. 

§ 13 Processing of data within the scope of business correspondence 

(1) In the course of our business correspondence, we collect the following data from you: 

  • Last name 
  • Contact details 
  • E-mail address
  • Position and affiliation to a company, if applicable 
  • Other data that is transmitted to us by you.  

(2) We process this data in order to be able to correspond with you and to process the respective request in the best possible way. The legal basis for this processing is either the obligation to fulfil a contract or pre-contractual measures in accordance with Art. 6 (1) lit. b GDPR, as we assume that your business correspondence concerns our business offers. In addition, data processing in the context of business correspondence may also be based on our legitimate interest pursuant to Art. 6 (1) lit. f GDPR. We assume this to be the case, as an enquiry can also relate to issues that are neither based on an existing contract nor are pre-contractual. 
If you have a business relationship with us, further purpose-related data may be collected, about which you will be informed at the appropriate point in this data protection declaration. 

(3) In the course of our business relations, your personal data may be passed on or disclosed to order processors. They can also be located outside the European Economic Area (EEA), i.e. in third countries. Such processing is carried out exclusively for the fulfilment of contractual and business obligations and to maintain your business relationship with us (the legal basis is Art. 6 (1) lit b or lit f in each case in conjunction with Art. 44 et seq. GDPR). You can find more details on this under Section 7.

(4) Your personal data that we have collected in the course of business correspondence will only be retained for as long as is necessary for the fulfilment of the purpose and/or a legal basis exists. 
The provision of your data for business correspondence is because you are contacting us regarding various matters relating to a contract. In this regard, you only need to provide the data that we need to clarify your request. Without this data, it is not generally possible to correspond with you.