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Suffered A Damage at Home? Help Starts Here.

If your property has been affected by fire, flood, or any unexpected incident, it’s completely normal to feel unsure about what to do next. This short video walks you through the essential first steps and shows how BELFOR supports you throughout the entire recovery journey — from the initial emergency response right through to full restoration.

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What Happens First?

What Happens When Your Insurer Appoints BELFOR

When your insurer appoints BELFOR — either directly or via a Loss Adjuster — we’ll get in touch with you straight away to:

Arrange a visit
Make your home safe and prevent further damage
Assess the damage, discuss recovery and restoration options, and agree the next steps with you and your insurer

Immediate Measures

The first 24–48 hours after a loss are critical. Acting quickly helps prevent additional damage and keeps overall recovery time and costs to a minimum.

During our initial visit, we may:

Make your home safe and secure
Restore essential services such as electrical supply
Remove water, debris, damaged materials, and items that cannot be restored
Carry out initial cleaning to remove contamination
Install specialist drying or stabilisation equipment

Why Speed Matters

Delays can lead to:

Increased damage and higher repair costs
Extended claims and longer restoration timelines
Items becoming impossible to restore or salvage

Acting fast protects your home, your belongings, and your peace of mind — and BELFOR is here to guide you every step of the way.

Step‑by‑Step Guide to the Insurance Claims Process

They appoint BELFOR and/or other specialists.
If a Loss Adjuster is appointed, they’ll often be your main contact for your claim.

We assess the damage and determine what can be restored.
We talk through recovery options and answer your questions.

We provide our recovery and restoration recommendations.
Where required, your insurer or appointed Loss Adjuster decides what work is covered.

Work starts as soon as possible — sometimes immediately.
Equipment may be installed to start the drying process or stabilise conditions if other work needs to be done first.

We keep you informed throughout.
BELFOR specialist partners may also visit during the claim. We’ll always tell you who they are and why they’re needed.

A collage of male and female blue and white collar workers

Do’s and Don’ts

Do:

Read your policy documents to understand what is and isn’t covered.
Keep your home secure if you need to leave the property.
Wear protective equipment (such as gloves) when handling damaged or contaminated items.
Gather important personal documents you may need.
Point out sentimental or high‑value items to the BELFOR team as early as possible.
Keep children and pets away from our equipment to ensure their safety.
Provide parking space for our vehicles if possible, to help us work efficiently.

Don’t:

Don’t put yourself or others at risk — avoid entering unsafe areas or attempting tasks that could cause injury.
Don’t switch electricity, gas, or water back on until a qualified professional has confirmed it’s safe.
Don’t dispose of items included in your claim unless advised to do so by your insurer or BELFOR.
Don’t move or switch off our equipment unless you believe it may be faulty — if in doubt, contact us immediately.

Accidental Damage Support

Everyday Stains: What to Do

Not all damage comes from big disasters — everyday accidents can be stressful too. If you’re dealing with a stain, here’s some simple advice to help prevent it from becoming permanent:

Do: Act Quickly

Blot (don’t rub) any liquid spills using a clean cloth or paper towels to absorb as much as possible.
Vacuum dry materials (like powders), but never use a rotary brush, as it can drive the stain deeper into fibres.
For pastes or creams, gently lift off as much as you can with something like a blunt knife, then keep the area lightly moistened with a fine spray of water to prevent it setting.

Don’t

Don’t use household cleaning products — they can sometimes set the stain or cause permanent discolouration.

If you’re unsure what to do or the stain persists, BELFOR’s specialist cleaning teams and proven processes deliver excellent results, even in challenging post‑incident situations.