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Suffered A Damage at Home?
Help Starts Here…

If your property has been affected by fire, flood, or another unexpected event, knowing what to do next can feel overwhelming. This short video explains the first steps you should take and shows how BELFOR UK supports you throughout the recovery process, from initial response through to full restoration.

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What Happens First?

When your insurer appoints BELFOR (either directly or through a Loss Adjuster), we’ll contact you straight away to:

Arrange a visit (usually within 48 hours).
Make your home safe and prevent further damage.
Assess the damage and the recovery and restoration options and agree the next steps with you and your insurer.

Immediate Measures

The first 24–48 hours after a loss are the most important. Acting quickly prevents further damage and helps to keep recovery time and costs to a minimum.

During our first visit, we may:

Make your home safe and secure.
Restore electrical supply.
Remove water, debris, damaged materials (e.g. floor coverings) or un-restorable items.
Carry out initial cleaning to remove contamination.
Install drying equipment.

Why speed matters: waiting too long can increase costs, extend your claim, and even make some items impossible to restore or repair.

The Insurance Claims Process…
Step by Step

They appoint BELFOR and/or other specialists.
If a Loss Adjuster is appointed, they’ll often be your main contact for your claim.

We assess the damage and determine what can be restored.
We talk through recovery options and answer your questions.

We provide our recovery and restoration recommendations.
Where required, your insurer or appointed Loss Adjuster decides what work is covered.

Work starts as soon as possible — sometimes immediately.
Equipment may be installed to start the drying process or stabilise conditions if other work needs to be done first.

We keep you informed throughout.
BELFOR specialist partners may also visit during the claim. We’ll always tell you who they are and why they’re needed.

A collage of male and female blue and white collar workers

Do’s & Dont’s After Damage

Do

• Read your policy documents to understand your cover.
• Keep your home secure if you’re away.
• Wear protective equipment such as gloves when handling damaged or contaminated items.
• Gather personal documents you may need.
• Point out sentimental or high-value items to us quickly.
• Keep children and pets away from our equipment.
• Make parking space available for our vehicles if possible.

Don’t

• Put yourself or others at risk of injury.
• Switch electricity, gas, or water back on until tested by a qualified professional.
• Dispose of items included in your claim unless advised.
• Move or switch off our equipment unless you think it’s faulty.

Accidental Damage Support

Not all damage comes from big disasters. Every day accidents can also be stressful. Here is some basic advice if you have a stain.

Act quickly: blot (don’t rub) liquids with a clean cloth or paper towels to remove as much of the liquid as possible.
Vacuum dry materials, but never use a rotary brush.
Don’t use household cleaning products (they can make stains worse).
For pastes/creams, remove as much of the material as possible (e.g. using a cutlery knife) and keep the stain moist with a light spray of water
oven procedures and expert teams for excellent results in post-disaster cleaning.