Suffered A Damage at Home? Help Starts Here.
If your property has been affected by fire, flood, or any unexpected incident, it’s completely normal to feel unsure about what to do next. This short video walks you through the essential first steps and shows how BELFOR supports you throughout the entire recovery journey — from the initial emergency response right through to full restoration.
Step‑by‑Step Guide to the Insurance Claims Process
- They appoint BELFOR and/or other specialists.
- If a Loss Adjuster is appointed, they’ll often be your main contact for your claim.
- We assess the damage and determine what can be restored.
- We talk through recovery options and answer your questions.
- We provide our recovery and restoration recommendations.
- Where required, your insurer or appointed Loss Adjuster decides what work is covered.
- Work starts as soon as possible — sometimes immediately.
- Equipment may be installed to start the drying process or stabilise conditions if other work needs to be done first.
- We keep you informed throughout.
- BELFOR specialist partners may also visit during the claim. We’ll always tell you who they are and why they’re needed.
Do’s and Don’ts
Do:
- Read your policy documents to understand what is and isn’t covered.
- Keep your home secure if you need to leave the property.
- Wear protective equipment (such as gloves) when handling damaged or contaminated items.
- Gather important personal documents you may need.
- Point out sentimental or high‑value items to the BELFOR team as early as possible.
- Keep children and pets away from our equipment to ensure their safety.
- Provide parking space for our vehicles if possible, to help us work efficiently.
Don’t:
- Don’t put yourself or others at risk — avoid entering unsafe areas or attempting tasks that could cause injury.
- Don’t switch electricity, gas, or water back on until a qualified professional has confirmed it’s safe.
- Don’t dispose of items included in your claim unless advised to do so by your insurer or BELFOR.
- Don’t move or switch off our equipment unless you believe it may be faulty — if in doubt, contact us immediately.
Restoration Doesn’t Have To Wait.
Do you have any questions or need immediate assistance? We’re here and ready to help, we look forward to hearing from you!
