BELFOR Malaysia at the Kuala Lumpur Claims Forum 2026

BELFOR Malaysia was proud to sponsor the Kuala Lumpur Claims Forum 2026, organized by MDD and held on October 8 at the Sheraton Imperial Kuala Lumpur Hotel. Under the theme “The Next Wave of Claims: Emerging Risks, New Technologies and What Comes Next,” the forum brought together insurers, reinsurers, brokers, loss adjusters, and risk professionals from across Malaysia’s claims community.

A packed afternoon of insights
The program covered some of the most pressing issues facing the industry today, from Malaysia’s evolving risk landscape and the critical decisions made in the first 72 hours of a major claim, to managing business interruption losses from a forensic accounting perspective. The day closed with a lively panel discussion on the future of claims and the next generation of risk professionals.

Lessons from a hydropower flood recovery
Guido Gavio, Asia Complex Loss Director at BELFOR Malaysia, presented a case study on one of BELFOR’s recent major loss projects: the recovery of a hydropower facility in Laos after Typhoon Bualoi.

When floodwater carrying silt, oil, and debris entered the powerhouse, all three generator units were submerged, putting the plant at risk of prolonged downtime. Guido walked the audience through how BELFOR’s team worked alongside the customer and the original equipment manufacturer to decontaminate, dry, and test the generators, bus ducts, and other critical electrical equipment. Through a phased restart, all three units were brought back into service and the facility’s full generation capacity was restored.

The project showed how early assessment, specialist decontamination, and close collaboration between all parties can help limit business interruption after a major loss.

What we heard
Our survey responses offered a useful snapshot of what matters most to the claims community:

• Machinery and equipment, fire and smoke, and water and flood damage were the restoration services most relevant to participants’ clients.
• Major and complex loss support drew strong interest, with many participants keen to learn more.

As risks become more complex, having an experienced recovery partner in place before a loss happens can make all the difference in reducing downtime and claim costs.

How BELFOR can help
From major and complex loss management to fire, smoke, and water damage restoration and the decontamination of critical machinery and equipment, BELFOR Malaysia helps insurers, brokers, loss adjusters, and their clients recover quickly and efficiently after a loss.

Thank you
Thank you to MDD for organizing an insightful forum, to MSM International Loss Adjusters, our fellow sponsor, to all the speakers, and to everyone who visited our booth. We look forward to continuing these conversations and supporting the claims community in the year ahead.

To find out how BELFOR Malaysia can support you and your clients, get in touch with our team, or subscribe to BELFOR Connect News for the latest insights and case studies.