Values

1. We Meet Our Customers’ Challenge

Following an incident, the situation can often be highly complex. We see it as our role to look after the interests of all parties involved. At BELFOR, we always strive to find a tailor-made solution to our customers’ problems. We always remember that our customers expect one thing above all else from us: Total reliability in the planning and implementation of a project. To ensure that we meet this expectation, we draw on our many years of experience and our record of successful projects around the world.


2. Everyone Is a Salesperson

The needs of our customers are our top priority. Long before any damage occurs, we help our customers to be prepared for the worst-case scenario. When damage does occur, our in-depth experience means that we are able to cover all risks with our broad portfolio of services. We remain in constant contact with our partners and explain exactly what we are doing and why. Every one of our employees sees it as their responsibility to constantly live up to the outstanding reputation of BELFOR.


3. Integration Makes Us Strong

With BELFOR, our customers can draw on the strength and experience of an international company of experts. It is the intensive cooperation behind BELFOR’s work that has made us the market leader in our sector. The solutions we have developed through our projects are the best in the world, and we are constantly building them into our processes so that our customers can rest assured that everything we do is based on the international state-of-the-art in damage restoration work.


4. Measure Your Performance

Reliability and cost awareness in project planning and implementation are always uppermost in our minds. Our internal processes comprise numerous performance indicators which we use to constantly improve what we do and ensure that our contact partners always have an up-to-date overview of the project in hand. This is how we make sure that we fulfil the expectations of our customers – now and in the future.


5. The Individual Makes the Difference

At BELFOR, our approach to the challenges posed by any incident involving loss or damage is one of dedication and a high level of personal commitment. Our employees also undergo regular training. The safety of our employees is paramount in everything we do. This ensures that the teams working for our customers are well-trained and highly-motivated. Every member of the team feels personally responsible for ensuring that the project is completed successfully.


6. Simplicity Is Our Style

The key to success is to use a clear and simple process, particularly when complex tasks need to be handled effectively and a high level of operational capacity needs to be maintained. Following an incident, it is vital that everyone knows what has to be done and that every step taken is exactly right. At BELFOR, simplicity also means that we always work with one another and with our customers in a direct manner that’s founded on partnership. That is the basis for a strong relationship based on trust.