BELFOR – your global partner for damage restoration. You can count on BELFOR. 365 days a year.
Who We Are
BELFOR is the leading global restoration and repair company. We analyze and restore fire, water and
storm damage of every kind and on any scale. We enable business and private customers to
overcome the consequences of damage quickly, smoothly and cost-effectively. We invest every effort
in minimizing business interruptions and getting things back to normal. We draw on more than 35
years of experience, use the latest technical equipment and employ highly qualified people. After all,
our assignment is more than just a job: the survival of your assets is at stake.
Where and When We Work
BELFOR is at your service with more than 5,500 employees in 260 offices spanning 30 countries. 365
days a year. Around the clock. Thanks to our international network, we can reach any incident site in
the world at very short notice and, in most cases, intervene and initiate action to stabilize the situation
within the first 24 to 48 hours. Our RED ALERT® priority response program goes a step further
by providing you with assistance even before damage occurs. In the event of an incident, RED
ALERT® customers save time, inconvenience and cost.
How We Work
Because every loss event is different, we treat each case individually. With BELFOR, you always
receive a tailor-made service based on a careful analysis of the damage. As extensive as necessary,
but as simple as possible. In all that we do, we remain keenly aware of our responsibility towards our
clients, employees and the environment. Further information on corporate responsibility at BELFOR is
An overview of our services is contained in our Corporate Brochure
From BELFOR's perspective, it's not only what we do that's important but HOW we do it.
Our employees are guided by three benchmarks:
Our Corporate Values
BELFOR's values define the way we manage our customers and their assets. In our view, value,
principles, economy and ethics are inextricably linked. We therefore adopt an active approach towards
our customers and look after each one conscientiously – before, during and after a loss event. We
always develop appropriate solutions at competitive prices. We respond to complex challenges with
clearly structured workflows, and deploy our skills as efficiently as possible. We carry out our work
quickly, but thoroughly. Once we start a job, we see it through to the end. We continuously document
our activities, examine our procedures and modify them as necessary. We make no excuses for our
immodest ambition: to be and remain the best in the business, so that you can rely on us, 100 percent.
Our Code of Compliance
This policy complements our code of values by prescribing concrete responses to a variety of
situations – without restricting the personal responsibility of the individual concerned. One of the
requirements of compliance at BELFOR is that each employee knows and observes the laws and
regulations that apply to their work. Each service must be properly described in a formal agreement
before it is performed. All work and business processes must be documented in a comprehensible
manner. We understand the importance of keeping confidential information secret and have measures
in place to protect it against access by third parties at all times. This applies in particular to electronic
data, which is additionally protected by our own IT code of practice. Our job also entails attaching
maximum priority to industrial safety and accident prevention. In this context, we voluntarily strive to
exceed statutory standards in many cases. All BELFOR employees must comply with a further,
unwritten law: to treat business partners, colleagues, and customers with respect - without exception.
All the companies in the BELFOR Group accept a special obligation to the environment and its
protection. For this reason, we always apply the most environment-friendly and lowest-impact
restoration method – such as the use of Soot Removal Film, which was developed specifically for fire
damage restoration purposes. It binds contaminants for disposal without generating any dust and
consumes practically no water. Our compliance with all national and international environmental
protection laws goes without saying. These include EU Directive 2004/35/EC on environmental liability
with regard to the prevention and remedying of environmental damage, and the German
Environmental Damage Act of 2007, which imposes an obligation to undertake restoration works if a
danger of environmental damage exists. A company ignoring this obligation can incur very extensive
liability. We help you to avoid exposure to statutory liability claims arising from such consequential
damage. By engaging BELFOR, you provide more sustainable protection to your business, your assets
and the environment.